Updated 20.11.2025
The Finnish Museum of Natural History – Luomus provides ticket sales through its webshop (hereinafter “Webshop”) in accordance with these Terms of Use (hereinafter “Terms”). The Webshop offers admission tickets, guided tours, events, workshops, and other products and services (hereinafter “Services”).
Luomus is an independent institute of the University of Helsinki. It preserves and maintains Finland’s national natural science collections and conducts research related to these. The collections can be seen at three public attractions: the Natural History Museum, and the Kaisaniemi and Kumpula Botanic Gardens.
The seller of the Webshop is the University of Helsinki (Business ID: 0313471–7). The Finnish Museum of Natural History – Luomus (hereinafter “Service Provider”) is responsible for maintaining and operating the Webshop.
In this Webshop, Services of the public attractions of Luomus are sold in accordance with these Terms.
Use of the Webshop requires that the customer of the Webshop (hereinafter “Customer”) accepts these Terms.
1. Contact information
All enquiries and contacts regarding the Webshop should be addressed to: Finnish Museum of Natural History, P.O. Box 17 (Pohjoinen Rautatiekatu 13), 00014 University of Helsinki, luomus-shop@helsinki.fi
The payment intermediary and provider of payment services is Verifone Finland Oy, (0943819-9). For questions regarding payments, please contact: Verifone Finland Oy, Vantaankoskentie 14, 01670 Vantaa, Customer Service: 020 753 5192, kuluttaja@verifone.fi
If the Customer has questions about purchasing through the Webshop, technical issues with the website, prices or purchase restrictions of Services, orders or order confirmations, receiving or losing receipts, or visiting an attraction (e.g. event times, access to the site, accessibility), the Customer may contact Luomus Webshop Customer Service at luomus-shop@helsinki.fi
For questions related to the purchase or use of Services, the Customer may also contact the ticket desks of the attractions during their opening hours:
Natural History Museum:
- tel. 02941 28800
Kaisaniemi Botanic Garden, greenhouses:
- tel. 02941 24455
Kumpula Botanic Garden:
- tel. 02941 28870
2. General
The Service Provider is responsible for producing and delivering the Services, providing related information, and handling possible cancellations and/or changes.
The payment service provider functions solely as a technical intermediary for events and products. The payment service provider or the payment services used within its platform are not responsible for the final usability of products or Services.
3. Registration and personal data
Ordering Services does not require registration in the Webshop, but registration is possible, for example, during purchase. When purchasing a Service, the Customer must always provide the necessary details required for use of the Service. These are stored in the Webshop to process the order and manage the customer relationship. If the Customer has created a user account, it remains valid for two years. After that, the account will be deleted if it is not used.
The processing of personal data is based on the agreement between Luomus and the Customer. More information on data processing can be found in the Privacy Policy.
4. Orders, order confirmation and receipts
Services can be ordered up until the day before the Service takes place, provided there are available places. Services cannot be purchased for the current day via the Webshop. Same-day Services may be purchased on-site at the attraction.
Note: Tickets for the year 2026
Notwithstanding the above, Services purchased for the calendar year 2026 (starting 1/1/2026) are available for purchase in the Webshop also for the current day, provided that there are available slots. The possibility to purchase for the current day applies only to tickets purchased for the year 2026.
In the Webshop, Services are selected and added to the shopping cart. By completing the payment, the Customer agrees to the Terms valid at the time of the order, as well as any additional conditions and information concerning the Service ordered. The Customer also accepts that their personal data will be processed in accordance with the Privacy Policy of the Webshop’s customer register.
All orders are confirmed with a receipt and payment confirmation sent to the Customer’s email. These state the price and ordered products. The receipt is sent from the University of Helsinki, and the payment confirmation is sent by Verifone Finland Oy. The Customer is responsible for providing a correct e-mail address. Together, the receipt and payment confirmation serve as the official proof of purchase.
The receipt includes a link to a mobile ticket (QR code), which must be presented at the attraction of the Service Provider, either on a mobile device or as a paper printout, when redeeming the Service. Please note that the receipt itself does not serve as an admission ticket.
For Services other than Group Tickets, tickets are delivered with the receipt as separate QR codes. Alternatively, at the time of purchase, the Customer may request that all tickets be combined into a single QR code ticket (by checking the relevant box). For Services purchased for groups, a single QR code ticket is delivered with the receipt, valid for the whole group.
At the time of purchase, the Customer may also choose to have the Service delivered to another person’s e-mail address (for example, as a gift). In this case, the Customer may add a message to the delivered Service, which will appear in the delivered ticket or other Service. However, the receipts (receipt and payment confirmation) are always sent to the Customer.
The Customer must carefully retain all receipts sent by e-mail. The Webshop does not automatically create a personal account from which receipts can be downloaded. However, the Customer may choose to create an account during purchase, which allows them to log in later, review their purchase history, and access related documents.
The Service Provider is not obliged to replace lost tickets or other Service-related documents. If the Customer loses their ticket, they may contact Luomus Webshop Customer Service (luomus-shop@helsinki.fi), where the ticket can be resent within five (5) working days of the Customer’s request.
5. Prices
The prices of Services shown in the Webshop include VAT. The Service Provider reserves the right to change prices. All prices are given in euros (EUR). Before finalising the order, the Customer sees the total price of the Services in the cart and the VAT breakdown. No additional costs, such as delivery charges, are applied.
6. Payment and payment methods
Services must be paid for at the time of order. The payment method is selected at checkout. The Service Provider does not store or access Customers’ card or account details.
Payment methods include:
- Finnish online banks: Osuuspankki, Nordea, Danske Bank, Säästöpankki, Aktia, Oma Säästöpankki, POP Pankki, Handelsbanken, S-Pankki ja Ålandsbanken
- Visa and Mastercard cards: Visa Credit, Visa Debit, Mastercard Credit, Mastercard Debit, Visa Electron, Maestro, Eurocard,
- Mobile payment methods: Siirto, MobilePay, and Apple Pay.
The payment intermediary and payment service provider is Verifone Finland Oy (0943819-9), in cooperation with Finnish banks and credit institutions. Verifone Finland Oy is authorized an authorized payment institution. Online payments are processed via a secure connection through Verifone’s service.
Verifone Finland Oy receives the bank- and card payments and forwards them to the Service Provider. On the bank statement or card bill, the recipient appears as Verifone Finland Oy. For other payment methods Verifone Finland Oy acts as an a payment transaction intermediary, in which case the Service Provider (University of Helsinki) appears as the payment recipient.
7. Use of Services
When ordering a Service, the Customer must always check the details of the Service (e.g. admission ticket or event) and any additional conditions related to its redemption.
The Customer may transfer a Service (e.g. ticket) to another person, unless otherwise specified in the Service details or conditions. The person redeeming the Service must be able to prove e.g. their right to use a discounted ticket, if applicable.
The Service is redeemed at the attraction by presenting the QR code ticket. Each QR code ticket can be redeemed only once, unless otherwise specified in the Service details or conditions.
The Customer must check and follow the information and conditions related to the Service (e.g. arrival instructions, age restrictions, opening hours).
The Service Provider is responsible for possible cancellations or rescheduling of Services (e.g. events). The Service Provider will communicate to the Customer about changes or cancellations to Services by e-mail, to the address provided at the time of purchase. More information on cancellations can be found in section 9.
8. Special tickets, discounts, and purchase restrictions
If discounted tickets are available to Services for certain visitor groups (such as pensioners, students, or tickets with age restrictions), it is the Customer’s responsibility to select the correct ticket, even when purchasing Services for another person (e.g. as a gift).
The Customer or ticket holder must present proof of eligibility for the discount when redeeming the Service (e.g. at the entrance). For example, when purchasing the “Admission with Museum Card” product, a valid Museum Card must be shown.
If a Service has a purchase restriction, the Service Provider has the right to cancel the sale and invalidate tickets exceeding the restriction.
9. Cancellations and refunds
Purchased Services cannot be exchanged or refunded once the order has been confirmed.
The Service Provider will not refund or compensate the Customer if the Customer has purchased the wrong Service or they cannot prove their eligibility for the ticket when redeeming it. In such cases, the Customer may purchase the correct ticket type onsite at the attraction.
If the Service Provider issues a refund due to cancellation of a Service, it will be made primarily using the payment method used by the Customer during purchase. If the event is rescheduled and the new date is not suitable for the Customer, the refund will be made primarily with the payment method used by the Customer. If making the refund with this payment method is not possible, the payment will be refunded to the bank account indicated by the Customer.
10. Service maintenance, availability, and errors
The Service Provider has the right to suspend the Webshop due to modifications, updates, technical issues, or maintenance of communication networks, or if required by legislation or official regulation.
The Service Provider is not responsible for interruptions or errors caused by third party communication services, nor for errors caused by the Customer’s use of the Webshop against instructions.
11. Security, devices, and connections
A secure SSL-encrypted connection is used for the Webshop and payments when processing credit card and other order information. Card details are processed and stored securely in Verifone’s PCI DSS-certified system.
The Customer is responsible for acquiring and maintaining the devices, software, and connections required for using the Webshop, as well as their security and costs.
12. Applicable legislation
The Service Provider complies with Finnish law in its contractual relationship with the Customer. For distance sales of Services arranged at a specific time (e.g. events or guided tours), the 14-day cancellation right under consumer protection law does not apply.
13. Liability and force majeure
The Service Provider is liable only for direct damages it has caused to the Customer through negligence or breach of contract. If a fault by the Service Provider can be proven, the Customer may be reimbursed for unjustified costs incurred in the online payment service, but not for any other consequential expenses.
The Service Provider is not obliged to pay damages or provide compensation for indirect or direct losses arising from the interruptions or errors referred to in section 10.
Force majeure releases the Service Provider from its Webshop obligations if it prevents or unreasonably hinders online payments. The Service Provider will announce such situations on its website as soon as possible.
14. Changes to the Terms of Use
The Service Provider has the right to amend these Terms after announcing the changes on its website in advance of them entering into force.
15. Dispute resolution
This contract is governed by Finnish law, excluding its international conflict-of-law rules. Disputes arising from this contract will primarily be resolved through negotiation. The Customer has the right to submit disputes to the Consumer Disputes Board.
The Customer may also file legal action at the Helsinki District Court or at the district court of their residence in Finland. If the Customer has no residence in Finland, disputes will be settled at the Helsinki District Court.
